Technical Support Inquiry Form

This form is for existing customers only! Please go to our Contact Us Page if you have other questions or concerns and select the appropriate link. We will never reveal your name or e-mail address to anyone! We will do our very best to help you. Please allow 24 hours for a responce.

Name:

E-Mail:

Re-Enter E-Mail:

Your Order Number:

Product(s) You Ordered:

Machine Manufacturer:
(e.g. Brother, HP, Xerox, etc.)

Machine Model Number:
(e.g. LaserJet 5P, PC720, XD865, etc.)

General Problem Category:
(Pick the one that best describes your printing problem)

General Problem Status:
(General assessment of problem with continued printing)

Name-Brand or Generic:
(Was this a name-brand, never-remanufactured empty or a generic/remanufactured cartridge)

How many pages printed:
(approximate number of pages output so far since refilling)

How many refills to date:
(Has this cartridge been refilled before, if so, how many times)

When did the problem start:
(Select the time the problem
began to appear)

Did you try another cartridge:
(If you have another, non-refilled cartridge and tried it in the machine without refilling it first, select the appropriate response and Tab to the next and final field)

Problem/Concern/Question:
Add any details you feel weren't covered above or clarify any answers. Additional detail is appreciated and helps diagnose the problem and allows us to provide a more accurate answer. (Please add any additional details)

DO NOT PRESS SUBMIT UNTIL YOU VERIFY ALL FIELDS HAVE BEEN FILLED IN
(Failure to do so will necessitate starting over from the very beginning.)

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